Terms of service

TERMS OF SERVICE

Tropical Treasures Wyo LLC
Last Updated: November 8, 2026

SECTION 1 – OVERVIEW

This website is operated by Tropical Treasures Wyo LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Tropical Treasures Wyo LLC.

By visiting our website, browsing products, or purchasing merchandise, you agree to these Terms of Service and our applicable policies.

Our online store is powered by Shopify, which provides the e-commerce platform used to offer products and services to our customers.

Please read these Terms carefully before purchasing.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel orders for legitimate business reasons, including suspected fraud, inventory shortages, pricing errors, or violations of our policies, subject to applicable law.

Customers agree to provide accurate information when placing orders.

Customers must not use our website for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to modify or discontinue products, services, or website features when necessary.

SECTION 3 – PRODUCT INFORMATION AND AVAILABILITY

Tropical Treasures Wyo LLC sells freshwater aquarium livestock, aquatic plants, aquarium equipment, fish food, water treatments, and related supplies.

Product descriptions, photographs, prices, and inventory availability are provided to help customers make informed purchasing decisions.

We make reasonable efforts to maintain accurate listings; however:

  • Product packaging may change without notice.

  • Manufacturer specifications may be updated.

  • Livestock appearance, coloration, and size may vary.

  • Inventory quantities may change before an order is fulfilled.

  • Product photographs are representative unless otherwise stated.

We reserve the right to correct errors involving prices, product information, and availability.

If an order cannot be fulfilled, we will contact the customer regarding available options, including cancellation and an appropriate refund.

SECTION 4 – PRICING AND PAYMENT

All prices are listed in U.S. dollars unless otherwise indicated.

Applicable taxes, delivery charges, and other authorized charges are calculated during checkout.

Payment must be successfully authorized before an order is processed.

We reserve the right to correct obvious pricing errors and cancel affected orders, with appropriate notice and refund of collected payment.

Promotional prices, discounts, and special offers may be limited by dates, inventory availability, or stated conditions.

Discounts cannot be combined unless specifically authorized.

SECTION 5 – LIVE AQUATIC LIVESTOCK

In-Store Purchase or Local Pickup Only

Tropical Treasures Wyo LLC does not ship live aquatic livestock.

This includes:

  • Freshwater fish

  • Shrimp

  • Snails

  • Axolotls

  • Other live aquatic animals

All livestock is available for in-store purchase or local pickup only.

Final Sale Policy

ALL LIVE LIVESTOCK SALES ARE FINAL.

Live aquatic livestock is sold AS IS, and customers are responsible for inspecting livestock at the time of purchase or pickup.

Once livestock leaves our store, we cannot control transportation, acclimation, water quality, temperature, tank compatibility, or ongoing care.

Returns, exchanges, refunds, and replacements are not offered after livestock leaves the store, except where required by applicable law.

Customer Responsibilities

Before purchasing livestock, customers should ensure:

  • Their aquarium is fully cycled and established.

  • Ammonia and nitrite levels are safe for the species.

  • Temperature, filtration, and water parameters are appropriate.

  • Existing tank inhabitants are compatible.

  • Appropriate food, shelter, and aquarium space are available.

  • Livestock can be transported safely and acclimated properly.

Customers are responsible for providing appropriate care after purchase.

Quarantine and Availability

Certain livestock may be held in quarantine or temporarily unavailable for sale.

Inventory shown online does not guarantee immediate pickup availability.

Customers should confirm livestock availability before traveling to the store.

SECTION 6 – SHIPPING, LOCAL PICKUP, AND DELIVERY

Products Eligible for Shipping

Tropical Treasures Wyo LLC ships eligible dry aquarium supplies and equipment to selected destinations within the United States.

Standard Shipping: $12.99 flat rate via UPS.

Shipping eligibility is determined by the product's shipping settings and the delivery options available at checkout.

Customers must provide accurate shipping and contact information.

We do not ship standard UPS parcels to P.O. Boxes.

Products That Cannot Be Shipped

The following products are available for in-store purchase or local pickup only:

  • Live fish, shrimp, snails, axolotls, and other aquatic livestock.

  • Live aquatic plants.

  • Glass aquariums and aquarium kits.

  • Aquarium stands designated pickup-only.

  • Store-created aquarium bundles.

  • Aquarium Co-Op products.

  • Aquarium substrate weighing more than 6 pounds.

  • Equipment and other merchandise specifically marked pickup-only.

Certain fragile, heavy, oversized, or otherwise restricted merchandise may also be limited to local pickup.

Mixed Shopping Carts

Customers may place both shippable and pickup-only products in the same shopping cart.

However, pickup-only products cannot be shipped.

If a cart contains restricted products, customers must select an available local pickup option or remove the restricted items before requesting shipping.

The fulfillment options displayed at checkout determine which methods are available for the order.

Substrate Shipping Restrictions

Aquarium gravel, sand, and specialty substrates weighing more than 6 pounds are pickup-only.

Some substrates weighing 6 pounds or less may also be designated pickup-only.

Pickup-only products cannot be shipped by paying an additional carrier charge.

We do not automatically add unexpected or unauthorized shipping charges after checkout.

Shipping Charges and Delivery Times

Eligible dry-goods orders are shipped through UPS.

Flat-rate shipping is $12.99 for eligible orders.

Estimated delivery times are generally 5–8 business days, depending on destination and carrier conditions.

Shipping and delivery estimates may be affected by:

  • Weather

  • Holidays

  • Carrier delays

  • Product availability

  • Circumstances beyond our reasonable control

Delivery dates are estimates and are not guaranteed unless expressly agreed in writing.

In-Store Pickup

Pickup orders must be collected at:

Tropical Treasures Wyo LLC
190 S. College Dr., Unit D
Cheyenne, WY 82007

Customers should wait for confirmation that their order is ready before visiting.

Large aquariums and heavy equipment may require suitable transportation and loading assistance.

Local Aquarium Delivery and Installation

We may offer local aquarium delivery and professional installation for eligible equipment and aquarium setups.

Delivery is generally available for qualifying aquariums up to 90 gallons, subject to location, staff availability, and prior arrangements.

Delivery and installation charges vary based on aquarium size, weight, equipment, travel distance, and services requested.

All delivery or installation arrangements must be confirmed before service.

SECTION 7 – RETURNS, REFUNDS, AND EXCHANGES

Our Refund Policy governs eligible product returns and refunds, subject to applicable consumer protection laws.

Aquarium Equipment Returns

For aquarium equipment purchased online and shipped to customers, return requests must be submitted within 30 days after delivery.

For aquarium equipment purchased in-store or collected locally, requests must generally be submitted within 30 days of purchase or pickup.

Standard equipment returns require:

  • Unused and unopened merchandise.

  • Original packaging in good condition.

  • All original accessories and components.

  • Proof of purchase.

  • Prior return authorization.

Customers are responsible for ordinary return shipping costs.

Original shipping charges are generally non-refundable for discretionary returns.

Other Eligible Dry Goods

Eligible unused and unopened dry goods may be returned within 30 days of purchase or delivery, whichever is later, subject to our Refund Policy.

Items must be in their original packaging and suitable for resale.

Opened or Used Products

Opened, used, installed, incomplete, or improperly packaged merchandise is generally not eligible for a standard full refund.

At our discretion, certain approved returns may qualify for store credit.

A 30% restocking fee may apply to approved discretionary returns involving opened, used, incomplete, or improperly packaged items.

Any applicable restocking fee will be disclosed before return authorization.

Non-Returnable Merchandise

The following merchandise is generally non-returnable:

  • Live aquatic livestock.

  • Live aquatic plants.

  • Perishable merchandise.

  • Used fish food, chemicals, or water treatments.

  • Products designated final sale.

  • Merchandise damaged through misuse or improper handling.

These restrictions do not override rights or remedies required by law.

Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, appears defective, or is incorrect, customers should contact us promptly.

Please provide:

  • Order number or proof of purchase.

  • Description of the concern.

  • Photographs of the product when applicable.

  • Photographs of shipping packaging if the order arrived damaged.

We will review the issue and determine an appropriate resolution, which may include a replacement, refund, store credit, or manufacturer warranty assistance, consistent with applicable law.

Ordinary return-shipping charges and discretionary restocking fees will not apply where applicable law requires us to provide a remedy at our expense.

Return Authorization

Customers must contact Tropical Treasures Wyo LLC before shipping merchandise back.

Unauthorized returns may be refused, subject to applicable law.

For additional information, please review our published Refund Policy.

SECTION 8 – BILLING AND ACCOUNT INFORMATION

Customers agree to provide accurate, current, and complete billing, shipping, and contact information.

We may contact customers if an order requires clarification, verification, or adjustment.

Orders may be canceled or restricted for legitimate reasons, including suspected fraud, inaccurate information, pricing errors, or inventory shortages.

Any payment collected for merchandise we cannot provide will be handled through an appropriate refund or other agreed resolution.

SECTION 9 – OPTIONAL THIRD-PARTY SERVICES

Our website may provide access to services operated by third parties, including payment processors, delivery providers, and other applications.

These services may be subject to their own terms, conditions, and privacy policies.

Tropical Treasures Wyo LLC is not responsible for independently operated third-party services except where required by applicable law.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to manufacturers, suppliers, educational resources, and other external websites.

These websites are operated independently.

We do not guarantee the accuracy, availability, privacy, or security practices of third-party websites.

Customers should review the applicable terms and policies before using external services.

SECTION 11 – CUSTOMER COMMENTS, REVIEWS, AND SUBMISSIONS

Customers may submit reviews, photographs, comments, feedback, or other materials through our website or communication channels.

By submitting content for public display, customers grant Tropical Treasures Wyo LLC permission to use, display, reproduce, and share the submitted content in connection with our business, subject to applicable law and privacy rights.

Customers must not submit unlawful, misleading, defamatory, infringing, or otherwise inappropriate material.

We reserve the right to moderate or remove submitted content where permitted by law.

SECTION 12 – PRIVACY AND PERSONAL INFORMATION

Personal information provided through our website is handled in accordance with our published Privacy Policy.

Payment information is processed through Shopify and applicable payment providers.

We take reasonable steps to protect customer information, but no online system can guarantee absolute security.

Customers should review our Privacy Policy to understand how information is collected, processed, and disclosed.

SECTION 13 – ERRORS AND OMISSIONS

Our website may occasionally contain incorrect or incomplete information, including:

  • Product descriptions

  • Specifications

  • Inventory quantities

  • Pricing

  • Discounts

  • Shipping charges

  • Delivery estimates

  • Product availability

We reserve the right to correct errors, update information, and cancel orders affected by material inaccuracies, subject to applicable law.

When an affected order has already been paid, customers will be contacted as appropriate and any required refund will be issued.

SECTION 14 – CHANGES TO TERMS OF SERVICE

Tropical Treasures Wyo LLC may update these Terms of Service as business operations, product offerings, or legal requirements change.

The current version will be published on our website with the updated effective date.

Changes apply as permitted by law and do not eliminate rights or obligations that arose under applicable terms before the update.

SECTION 15 – GOVERNING LAW

These Terms of Service are governed by applicable laws of the State of Wyoming and the United States, without limiting mandatory consumer protections that may apply to individual customers.

Nothing in these Terms excludes or limits rights that cannot lawfully be waived.

SECTION 16 – CONTACT INFORMATION

Questions regarding these Terms of Service, purchases, shipping, or returns may be directed to:

Tropical Treasures Wyo LLC

190 S. College Dr., Unit D
Cheyenne, WY 82007
United States

Phone: (307) 369-1118
Email: info@tropicaltreasureswyo.com
Website: https://tropicaltreasureswyo.com

Store Hours

Monday–Friday: 11:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 PM – 4:00 PM

Nothing in these Terms of Service limits or excludes customer rights or remedies required by applicable federal or state law.