Shipping & Returns

Shipping, Returns & Livestock Purchase Policy

At Tropical Treasures Wyo, we work hard to make sure every order and livestock purchase is handled with care. Please inspect your order or livestock purchase as soon as possible and contact us promptly if there is an issue.

Live Fish & Livestock Shipping Update

At this time, Tropical Treasures Wyo is no longer shipping live fish or other live animals. Freshwater fish, shrimp, snails, and other livestock are available for in-store purchase or local pickup only at our Cheyenne, Wyoming store.

We made this decision to better protect livestock health and reduce the risks caused by carrier delays, weather changes, and shipping stress.

Shipping for Plants, Dry Goods & Non-Livestock Items

Live aquatic plants, dry goods, fish food, filters, heaters, aquarium supplies, and select non-livestock items may still be available for shipping when eligible.

Eligible orders may be shipped using available carrier options based on the order, location, product type, and weather conditions. Plant shipments may be delayed during unsafe temperatures to help protect the plants during transit.

Damaged Items

If your non-livestock item arrives damaged, damage claims must be reported within 48 hours of delivery.

To review a damage claim, we require:

  • Clear photos of the damaged item
  • Clear photos of the original packaging
  • Your order number

Please do not discard the item or packaging until your claim has been reviewed.

Approved damage claims may be resolved with one of the following, at our discretion:

  • Replacement item
  • Store credit
  • Refund, issued on a case-by-case basis

Refunds are not guaranteed and are issued only at our discretion.

Shipping Damage & Carrier Responsibility

Once an order leaves our facility, carrier handling is outside of our direct control. We are not responsible for damage caused by the shipping carrier, but we will assist with valid claims when proper documentation is provided within the required timeframe.

Returns for Dry Goods & Non-Livestock Items

Returns must be requested within 7 days of delivery or purchase.

To be eligible for return, items must be:

  • Unused
  • Unopened
  • In original packaging
  • In resellable condition

Customer is responsible for return shipping costs when applicable.

Approved returns may be resolved with:

  • Store credit
  • Refund, issued on a case-by-case basis

Original shipping charges are non-refundable unless otherwise stated by Tropical Treasures Wyo.

Non-Returnable / Non-Refundable Items

  • Opened or used items
  • Items returned without original packaging
  • Items not in resellable condition
  • Late damage claims reported after 48 hours
  • Late return requests reported after 7 days
  • Live fish, shrimp, snails, and other livestock once they leave the store or are picked up

Livestock Purchases & Local Pickup

All live fish, shrimp, snails, and other livestock should be inspected at the time of purchase or pickup. Once livestock leaves our store, we cannot control transportation, acclimation, tank conditions, water parameters, or compatibility with existing tankmates.

Please make sure your aquarium is fully cycled, stable, and ready before purchasing livestock.

Livestock Concerns

If you have a concern after purchasing livestock in-store or through local pickup, please contact us as soon as possible. Photos, receipt information, and a current water sample may be required before any replacement, refund, or store credit is considered.

Refunds, replacements, or store credit for livestock are not guaranteed and are reviewed case by case.

Live Arrival Guarantee Update

Because Tropical Treasures Wyo is no longer shipping live fish or livestock, our shipped livestock Live Arrival Guarantee is not active at this time.

Customers purchasing livestock in-store or through local pickup should inspect their fish, shrimp, snails, or other livestock before leaving and contact us right away with any concerns.

How to Contact Us

If you need help with a damaged item, return request, or livestock concern, please contact us as soon as possible with your order number, receipt information, and photos when applicable.

Tropical Treasures Wyo
190 S College Dr, Ste D
Cheyenne, WY 82007

📧 Email: tropicaltreasureswyo@gmail.com
📞 Phone: (307) 369-1118

We appreciate your business and the opportunity to help when issues happen.